Refund Policy

1. Subscription Refunds

We offer refunds for subscription payments when the request is eligible under this policy.

• Refund requests must be submitted within 7 calendar days of the initial payment date.
• Subscription credits or quota must not have been used more than 10% of the allocated amount.
• You must provide a valid reason, such as technical issues, billing errors, or dissatisfaction with service quality.

2. Credit or Quota Purchases

All one-time credit or quota purchases are final and non-refundable unless required by law or approved as an exception.

• One-time credit purchases
• Additional quota top-ups
• Bonus credit packages
• Promotional credit offers

3. Refund Process

• Contact us at the support email with your refund request.
• Include account details, payment information, and the reason for the request.
• We will review eligibility within 2-3 business days.
• Approved refunds are usually processed within 5-7 business days.

4. Exceptions

• Technical failures on our part that prevent service usage
• Billing errors or unauthorized charges
• Service outages lasting more than 24 hours
• Legal requirements in your jurisdiction

5. Cancelled Subscriptions

• You retain access until the end of the current billing period.
• No refund is provided for the remaining period unless you meet the refund criteria.
• Unused credits or quota may expire at the end of the subscription period.

6. Changes to This Policy

We may modify this Refund Policy at any time. Changes are effective when posted on our website.